Specialist Recruiters in Property & Finance
Integrating the best people
Lettings Coordinator
580868
- £25,000.00 to £30,000.00
- Greater Manchester, UK
- Permanent / Full Time
Role title: Lettings Coordinator
Purpose:
Our Lettings Coordinators are vital to the success of our business. You will be managing the onboarding of landlords from the compliance checks through to the advertising and marketing of properties. Acting as a liaison between our landlords and tenants, you will also be handling enquiries and ensuring adherence to contractual obligations.
This role will include managing the day - to - day operational running of the Lettings Team, to ensure that they are able to operate at their optimum level, resulting in our clients and customers experiencing the results and service that we are renowned for.
Responsibilities:
- Sending out paperwork to landlords and ensuring the property is compliant before marketing
- Creating and updating property details on our system
- Staying up to date with the latest industry legislation and Anti Money Laundering procedures
- Keeping in contact with our centralised deal progression and property management teams to ensure we have all documents in place before a move in
- Preparing for office audits (Internal and External)
- Preparing Market Appraisal packs and send out letters from your Head of Lettings
- Booking Photography, Floorplans and EPCs through our preferred suppliers and upload these on to the system and website
- Creating office marketing materials - eye catching brochures for our negotiators to take out on viewings
- Arranging evaluation of market rents with Head of Lettings and preparing the necessary documents for remarketing
- Handling incoming phone calls for the team with the highest level of professionalism
- Providing feedback to Landlords, Tenants and Applicants following viewings
- Applicant and client care in line with company procedures
- Managing incoming invoices and arranging for payment
- Organising meetings, setting up calls and booking meeting rooms
- Recording and submitting expense claims
- Identifying opportunities for fee increases
- Assisting the lettings team with enquiries, booking I viewing and sending virtual viewings
- Agreeing offers and administrating deals
- Following AML procedure for landlord and tenants in line with company policy
- Preparing and reporting office statistics and sending to head of department and head of region
You'll need to have:
- A minimum 1 year's prior experience within an administrative role
- Excellent IT skills, including Microsoft Office etc
- Excellent written and communication skills and ability to multitask
- Strong customer focus, high accuracy, and attention to detail
- Excellent organisational and prioritisation skills
- The ability to work effectively in a fast - paced environment individually and as part of a team
- A clear telephone manner
- Confidence in dealing with clients and customers face to face and over the phone
- Ideally previous experience in a busy lettings, agency, or sales admin environment
Key skills:
- Working With People
- Persuading & Influencing
- Planning & Organising
- Delivering Results & Meeting Customer Expectations
- Following Instructions & Procedures
- Adapting & Responding to Change
We Listen - We Empower - We Challenge - We Collaborate
Kieran Mathieson
Recruitment Consultant | Property Services | Estate Agency
It all starts with a conversation...